Refund policy

Return & Refund Policy

Last Updated: February 2026

At Mamour, we take pride in delivering high-quality products. Please review our policy carefully before making a purchase.

All Sales Are Final

All purchases are final sale.
We do not accept returns, refunds, or exchanges for:

  • Wrong size

  • Change of mind

  • Color preference

  • Personal preference

  • Accidental orders

Please review product details and size charts carefully before ordering.

Damaged or Incorrect Items

We only accept claims if:

  • You received a damaged item

  • You received the wrong item

If this happens, contact us within 48 hours of delivery.

📧 Email: mamourapparel@gmail.com

Include:

  • Your order number

  • Clear photos of the issue

  • Description of the problem

We will review your request and respond within 24–48 hours.

If approved, we will provide a replacement or refund at no additional cost.

Eligibility Requirements

To qualify for a replacement or refund:

  • Item must be unused and unworn

  • Original tags must be attached

  • Original packaging required

  • No odors, stains, or signs of wear

Items that do not meet these requirements will not be accepted.

International Orders

All international orders are final sale.

We only assist with damaged or incorrect items.

Customers are responsible for:

  • Customs fees

  • Import duties

  • Return shipping (if applicable)

Mamour is not responsible for international shipping delays.

Refund Processing

If your claim is approved:

  • Refunds are issued to the original payment method

  • Processing time: 5–10 business days

  • Bank processing times may vary

Shipping fees are non-refundable.

Order Cancellations

Orders may be canceled within 12 hours of purchase.

Once an order is processed or shipped, cancellations are not possible.

Refused or Undeliverable Packages

Orders returned due to:

  • Incorrect address

  • Refusal

  • Unclaimed delivery

May not be eligible for a full refund. Original shipping fees may be deducted.

Contact Us

For questions or support:

📧 mamourapparel@gmail.com
Support Hours: Monday–Friday, 9am–8pm EST